Frequently Asked Questions | Mobile Depot Europe

What type of products do you sell in wholesale?

We offer mobile phones, tablets, laptops, smartwatches, and accessories in various grades, including new, refurbished, used, and as-is.

Who can buy from Mobile Depot?

We serve retailers, resellers, distributors, online sellers, repair shops, exporters, and corporate buyers worldwide.

Do you have minimum order quantities (MOQs)?

Yes, we offer flexible MOQs depending on the product category. Contact us for specific order requirements.

How often is your stock list updated?

Our stock list is updated daily with current availability, pricing, grades, and new incoming inventory.

Can I request a custom stock list?

Yes. Use our request form or speak with your account manager to receive a tailored list based on your needs.

What grading system do you use for devices?

We grade by condition and function: Grade A, B, C, Refurbished, Used, As-Is, 14-Day Return, and Brand New.

Are your devices tested before dispatch?

Yes. All graded stock is tested for key functions such as battery health, screen, buttons, ports, and camera.

Do you provide Marginal VAT pricing?

Yes. Eligible stock is sold under the Marginal VAT scheme, especially for EU-based businesses that qualify.

How can I receive your daily stock updates?

Simply subscribe using your email on our website to receive stock lists and offers directly to your inbox.

What brands do you supply in bulk?

We stock Apple, Samsung, Xiaomi, Huawei, Google, Lenovo, Alcatel, and more across multiple device categories.

Can I get photos or videos of available stock?

Yes. Many of our featured offers include real photos or condition videos. Others can be provided upon request.

What are your shipping options and delivery times?

We offer global delivery with reliable couriers. Shipping times vary based on location and order size.

Can I arrange my own courier for pickup?

Yes. You're welcome to arrange your own logistics. Just coordinate with your account manager after placing an order.

Do you offer warranty on second-hand or refurbished devices?

Yes. Select refurbished and used stock comes with limited warranty. Terms vary depending on product type and grade.

What payment methods do you accept?

We accept bank transfers, and for approved clients, credit terms may be available. Speak with your account manager for details.

Can I visit your warehouse or office in person?

Yes. Visits can be arranged by appointment at our Madrid facility. Contact us to schedule a visit.

Do you offer support for new or first-time buyers?

Absolutely. We offer consultation, stock guidance, and account management to help new traders build their inventory strategy.

What happens if a device is misgraded or faulty?

Are your devices unlocked and SIM-free?

Yes. Most devices we sell are fully unlocked and SIM-free, unless stated otherwise in the stock list.

Can I mix grades and models in a single order?

Yes. We allow mixed orders based on your preferences, stock availability, and MOQ agreements.