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Privacy Policy

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Introduction

Mobile Depot ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal and business information when you interact with our services, website, and sales channels.

As a trusted B2B supplier of new, used, refurbished, and 14-day return mobile phones, tablets, and accessories, Mobile Depot operates in full compliance with the EU General Data Protection Regulation (GDPR), the Spanish Data Protection Law (LOPDGDD), and other applicable data protection regulations.

By using our website, requesting a quote, or conducting business with us, you acknowledge and consent to the practices described in this Privacy Policy.

Who We Are

Mobile Depot is a mobile phone and tablet wholesale business headquartered in Madrid, Spain. We supply bulk stock to wholesalers, distributors, retailers, resellers, and corporate buyers across Europe and beyond. We operate a digital and physical infrastructure to handle inquiries, sales, logistics, and support.

  • Business Name: Mobile Depot
  • Business Type: Mobile Wholesale Distributor
  • Address: [Insert Registered Address], Madrid, Spain
  • Email: [email protected]
  • Website: www.mobiledepot.es
  • Data We Collect

    We collect a range of business and personal data to process transactions, manage accounts, and improve services. The data we collect may include:

    A. Personally Identifiable Information (PII)

  • Full Name
  • Job Title
  • Business Name
  • Business Email Address
  • Business Phone Number
  • Billing and Shipping Address
  • VAT Number or Tax ID (for EU clients)
  • IP Address
  • B. Business Profile Data

  • Nature of business (retailer, wholesaler, e-commerce, corporate buyer)
  • Purchase history
  • Payment preferences
  • Device interests (e.g., bulk smartphones, used phones, refurbished tablets)
  • C. Technical Data

  • Browser type and version
  • Operating system
  • Referral source
  • Time zone and geolocation
  • Device and connection information
  • D. Communication Data

  • Inquiries and correspondence via email, phone, web forms, or live chat
  • Quotations and negotiations
  • After-sales service and support interactions
  • E. Financial Data

  • Bank transfer details for invoice reconciliation
  • Payment confirmations (we do not store credit card numbers)
  • How We Collect Data

    We collect data in several ways:

  • Directly from you via quote requests, order forms, account creation, or verbal communications
  • Through our website when you browse or interact with our tools (e.g., request a quote)
  • From emails, phone calls, WhatsApp messages, or meetings
  • Via cookies and analytics software when you visit our site
  • Through B2B marketplaces or affiliate platforms when applicable
  • Purpose of Data Collection

    We use the information we collect strictly for business purposes, including:

  • Processing and fulfilling wholesale orders
  • Providing accurate stock lists and price quotes
  • Managing accounts and client relationships
  • Responding to inquiries and support tickets
  • Conducting due diligence and fraud prevention
  • Generating invoices and financial documentation
  • Shipping and logistics coordination
  • Improving our website and user experience
  • Sending order updates and promotional offers (if opted in)
  • Legal Basis for Processing Data

    We process personal and business data based on one or more of the following lawful grounds under the GDPR:

  • Contractual Necessity: To fulfill purchase orders, quotations, or service agreements
  • Legitimate Interest: For internal administration, fraud prevention, and improving operations
  • Legal Obligation: For tax, customs, or regulatory compliance
  • Consent: For optional communications such as newsletters or promotionss
  • Cookies and Tracking Technologies

    Mobile Depot uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide relevant information. By using our site, you consent to the use of cookies unless you adjust your browser settings to decline them.

    We use cookies for:

  • Session management and authentication
  • Remembering preferences and settings
  • Tracking visits and usage patterns
  • Google Analytics or equivalent tools for performance optimization
  • You can manage cookie settings through your browser or opt-out of third-party tracking using services like www.aboutads.info/choices.

    How We Share Your Data

    We do not sell or rent your personal data. However, we may share information with trusted third parties under the following circumstances:

  • Logistics Providers: To coordinate deliveries and shipments
  • Payment Processors: For transaction verification and fund transfers
  • IT & Hosting Providers: For website and database operations
  • Legal or Tax Authorities: When required by Spanish or EU law
  • Auditors and Consultants: Under strict confidentiality obligations
  • Business Partners: In case of joint ventures or special promotions, with your prior consent
  • All third parties are required to protect your information and process it in accordance with GDPR.

    Data Storage and Retention

    We retain business-related data for as long as necessary to:

  • Maintain customer records and financial documentation (minimum 5 years, as per Spanish law)
  • Fulfill legal obligations and enforce our Terms and Conditions
  • Resolve disputes and enforce contracts
  • Maintain internal records for auditing and operational improvement
  • Data is stored securely in encrypted servers hosted in Europe. Access is strictly limited to authorized personnel.

    Data Security

    We implement industry-standard technical and organizational measures to safeguard your data, including:

  • Encrypted communication (SSL)
  • Firewalled servers and secure cloud storage
  • Strong password policies
  • Staff training on data protection
  • Regular security audits
  • Despite our best efforts, no digital platform can guarantee absolute security. You acknowledge and accept this risk when providing data online.

    Your Data Protection Rights

    Under GDPR, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of any inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal retention requirements)
  • Right to Restriction: Request a temporary halt to processing
  • Right to Object: Object to processing for marketing or legitimate interests
  • Right to Data Portability: Request to receive your data in a transferable format
  • To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond within 30 days, unless further verification or time is required.

    Marketing Communication

    Mobile Depot occasionally sends newsletters, product updates, or promotional emails related to bulk mobile phones, refurbished smartphones, or tablet wholesale offers. You will only receive marketing if:

  • You have explicitly opted in
  • You are an existing business client and our offer is relevant to your prior purchases
  • You can opt out anytime via the unsubscribe link in our emails or by contacting us directly.

    Third-Party Links

    Our website may contain links to other B2B platforms, suppliers, logistics partners, or manufacturers. These sites operate independently and have their own privacy practices. We are not responsible for the content, privacy, or security of third-party websites.

    Data Transfers Outside the EEA

    As a global wholesale distributor, Mobile Depot may process or share data with partners outside the European Economic Area (EEA). In such cases, we ensure that all data transfers are protected through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission
  • Binding corporate rules or similar safeguards
  • Children’s Privacy

    Mobile Depot does not engage in or support any activity involving minors. Our services are exclusively for registered businesses and professionals over the age of 18. We do not knowingly collect or store information related to minors.

    Amendments

    These Terms and Conditions are subject to periodic updates. It is the customer’s responsibility to review the current version before making any purchases. Continued use of our services constitutes acceptance of the latest terms.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect legal updates, industry standards, or operational changes. All updates will be published on this page with the revised effective date.

    We encourage you to review this page periodically to stay informed about how we protect your information.

  • Last Updated: [Insert Date of Latest Update]
  • Contact Us

    If you have any questions about this Privacy Policy, or wish to make a data access request, please contact us at:

  • Email: [email protected]
  • Phone: +34 [Insert Phone Number]
  • Postal Address: [Insert Full Business Address], Madrid, Spain
  • Website: www.mobiledepot.es
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    mobile depot logo

    Mobile Depot is one of Europe’s leading mobile and gadget wholesalers, supplying bulk mobile phones, tablets, smartwatches and accessories.

    With 25+ years of experience, competitive pricing and Marginal VAT invoicing, we are the trusted choice for resellers, retailers and distributors across Europe and beyond.

    Designed & Developed by syhtek software solutions